Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at asadnawaz052@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at asadnawaz052@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at asadnawaz052@gmail.com.

Return & Refund Policy

At Swiftly Mart, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

Return Eligibility

To be eligible for a return:

  • The item must be returned within 14 days of delivery.

  • The product must be unused, unworn, and in its original condition.

  • The item must be returned in its original packaging with all included accessories and documentation.

  • Proof of purchase or order confirmation is required.

Non-Returnable Items

The following items cannot be returned or refunded unless they arrive damaged or defective:

  • Personalized or customized products

  • Clearance or sale items

  • Gift cards

  • Products marked as non-returnable

Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. Include your order number and clear photos of the product so we can assist you promptly.

Return Process

To initiate a return, contact our customer support team with your order details.

Email: asadnawaz052@gmail.com
Phone: +971 56 862 0149

Once your return request is approved, you will receive instructions on how and where to send the item.

Return Shipping Costs

  • If the return is due to a damaged, defective, or incorrect item, Swifty Mart will cover the return shipping cost.

  • For all other eligible returns, customers may be responsible for return shipping charges.

Refunds

After we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund.

If approved:

  • Refunds will be processed to the original payment method.

  • Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

Order Cancellation

Orders may be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled and must follow the return process outlined above.

Late or Missing Refunds

If you have not received your refund after the stated processing period:

  1. Check your bank account again.

  2. Contact your credit card provider or payment provider.

  3. Contact your bank, as processing times may vary.

If you still have not received your refund, please contact us.

Contact Information

Swiftly Mart
Dubai, Dubai, United Arab Emirates
Email: asadnawaz052@gmail.com
Phone: +971 56 862 0149

We appreciate your trust in Swifty Mart and are committed to providing a smooth shopping experience.